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Field Service Management Solution

In the realm of field operations, coordinating activities between field offices and agencies poses a challenge exacerbated by manual, paper-based processes. A solution is crucial to streamline operations and ensure efficient data processing. Our Field Service Management solution addresses these challenges by offering a two-step approach, empowering Agency Coordinators and Field Officers. With features like visualising referrals on a map, bulk assignment, real-time data consolidation, and cross-platform accessibility, it revolutionises referral management. From simplifying operations to optimising resource allocation and workflow management, our solution enhances efficiency, accuracy, and productivity in field operations.

SHOW SOLUTIONS
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How does it work
Key Features

  • Visualise all referrals on a static map.

  • Access all referrals specific to your Agency (uploaded into the app).

  • Assign or reassign referrals to Field Officers individually or in bulk.

  • Generate new referrals.

  • Confirm submission of completed referrals by Field Officers.

  • Prioritise referrals.

  • Set due dates based on priority ranking with filtering options.

  • Assign referrals to Regional Coordinators.

  • Assign referrals to one or more Field Officers.

  • View referrals in a calendar format.

Solutions Components
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PowerApps
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PowerBI
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Power Automate
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Microsoft Outlook
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BingMaps

BENEFITS

Streamlined Referral Management and Assignment

  • Simplifies operations for managing referrals and field officer observations efficiently.

  • Enables flexible addition, updates, and editing of referrals.

  • Empowers agency coordinators with efficient referral assignment.

Cross-Platform Accessibility

  • Facilitates easy access via web browsers and mobile devices for convenient submission from any location.

Real-time Data Consolidation

  • Automates data consolidation for prompt processing and accessibility.

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Draft Saving Capability

  • Enables saving of draft referrals, allowing work on incomplete referrals over time without data loss.

Guided Data Entry Experience

  • Provides clear guidance during data entry to ensure accuracy and completeness.

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Efficient Workflow Management

  • Empowers agency coordinators to optimize resource allocation and workflow management through dynamic referral assignment.

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